Frequently asked questions
1. What does Honey Homes membership include?
Our annual subscription plans offer different amounts of service hours: Basic (20 hours), Standard (40 hours), and Premium (80 hours). You can manage the duration of visits in your personal account by selecting a convenient time through the “Book a Visit” tab. Services are tailored to meet your specific needs. For more details about our services, please visit: https://ultrahomeservices.net/ultrahome-services/.2. What regions does UltraHome Services operate in?
At the moment, we work throughout New Jersey.3. How do visits work?
You can schedule a visit in your personal account under the Book a Visit tab in the calendar for any duration starting from 2 hours and above. Our professional will arrive at any time convenient for you.4. How much does membership cost?
– Basic (20 hours, approximately 10 visits per year) – $2,199/year – Standard (40 hours, approximately 20 visits per year) – $3,999/year – Premium (80 hours, approximately 40 visits per year) – $6,999/year5. Is there a money-back guarantee?
Yes. We offer a 30-day money-back guarantee. If you have not used any service hours during this period, you will receive a full refund. If you have used any hours, the refund will be reduced by an hourly charge based on our standard service rate.
6. How are parts and materials billed?
You pay for all materials directly. If you prefer, our professional can go and purchase the materials for you. In this case, you are required to reimburse the cost of the materials based on the receipt, plus pay a $20 service fee for pickup and delivery.7. Can I book additional visits?
Yes, after using up your package hours, you can purchase extra visits for an additional fee of $300 for 2 hours.8. How does the free consultation work?
During a 30‑minute meeting, our professional reviews what services we can provide that are included in the package, discusses what can be done immediately, and recommends the best plan for you. If there is work that requires more complex solutions, our company Nashkov Group Construction LLC, as a general contractor, will gladly assist — this service is billed separately and is not included in the annual subscription.9.What tasks are not included in the service?
Our annual subscription covers small home repairs and maintenance tasks, ensuring your home stays in excellent condition year-round. However, our professionals do not handle major renovations, licensed specialty work (such as full electrical rewiring or water heater installation), pool maintenance, landscaping, or routine household cleaning. For large-scale renovation or construction projects, our general contracting division, Nashkov Group Construction LLC (nashkovgroup.com), is available to assist.10. Does UltraHome Services have a referral program?
Yes, we do. If you invite a friend using your referral link from your personal account and they purchase any plan, you’ll receive $400 for each person you refer. This credit can be applied toward your next year’s plan.11. Can I use one subscription for multiple addresses?
No. Each subscription is tied to one specific physical address listed in your account profile and cannot be used to service other addresses.12. Can I cancel or reschedule a visit?
Yes. You can reschedule or cancel in your account. Please do it at least 24 hours in advance so we can reassign the slot.13. What is included in the inspection of home systems?
We check heating, air conditioning, ventilation, plumbing (pipes, faucets, toilets, leak detection), and electrical systems (outlets, switches, lighting).14. What does home condition diagnostics cover?
We inspect the roof, basement, windows, doors, foundation, and walls for cracks, leaks, dampness, and overall structural condition.15. What does the seasonal readiness check involve?
We prepare your home for winter or summer by checking filters, ventilation, and insulation to ensure proper seasonal performance.16. Do you check home security and smart home systems?
Yes, we test alarm systems and sensors (motion, smoke, gas, water), inspect security cameras and video doorbells, and ensure smart locks and integrations are working properly.17. Do you provide ongoing monitoring and consultation?
Yes, we offer regular home inspections, monitor safety systems, and provide recommendations for prevention and improvements.18. Do you handle same-day or urgent requests?
We do our best to help. Same-day availability depends on the schedule in your area. If you don’t see slots, message support — we’ll try to fit you in.19. Photos, notes, and privacy
You can add photos and notes when booking to help us prepare. We store only what’s needed to deliver the service and never sell your data.20. Do I need to tip?
Tips are optional and never required. If you’re happy with the work, a tip is appreciated but completely up to you.21. How can I contact support?
Use the in-app support chat or email info@ultrahomeservices.net. You can also visit our site: https://ultrahomeservices.net